Because the July ACH payment for this loan was actually for the June payment it caused the loan to be 10 days late when Ms. Therefore, all ACH payments scheduled to occur in July were pushed to occur in August. Due to the COVID-19 pandemic we mailed a notification to the primary borrower, on all qualified loans, letting them know we were granting members an automatic skip-a-pay for the month of July. The payments on the loan are due the 26th of each month and the ACH payment was set-up to occur on the 1st of the following month. It appears the employee she spoke with did not accurately explain what occurred on the loan where Ms. The Credit Union believes the matter at hand has been resolved. The specialist indicated she was amenable to that solution as it would work for her situation. At Credit Union expense, we overnighted a release of lien (for delivery on Saturday 2/25) so the member could go to the DMV and get a copy of the title and the Credit Union lien released at the same time (herself). The member contacted ITCU on Friday, 2/24 and spoke with a Credit Union title specialist. Once the member called on 2/21/23 and stated the title still had not arrived, we offered to send a duplicate title, but the member explained that would not work for her timeframe. mail, although not as reliable as it used to be, is still the preferred method of delivery and since the title was being mailed from Texas to Virginia, it was going to take longer than a couple of days but arrive in at least 8-10 days meeting the member's timeline requirement. I will never recommend using them to anyone!Īfter our member spoke with the Credit Union Title Department on 2/7/23, employees expedited the process and mailed the member the title on. Because this was an error on their end you'd think they would have rectified it by now and even overnighted it to us. We've been promised that someone would call, promises of email, and still NOTHING as of today. We were going to get a copy from the *** and pay out of pocket for it, only to be told that InTouch still has not released the lien. Because we can't get rid of it we are incurring additional insurance charges as state law requires all vehicles to still be insured if registered. We are trying to junk this vehicle and because we don't have the title we can't get rid of it. It's now and we still haven't received it. Last time I spoke to them they said it was mailed on. We have been contacting them since then and every time we call they say it's been mailed. We realized in early January that they never sent the title. We paid off our vehicle months ago (5 months plus). The small payments that I made to Verizon, Comcast, the funeral home, and to my electric company were all being counted as online bill payments, not as debit card purchases.This credit union's title process and department is terrible. – MET: Be enrolled and log into online or mobile banking” – NOT MET: Have at least 15 debit card purchases post and settle – MET: Be enrolled and receive FREE eStatements – MET: Have at least 1 direct deposit, online bill payment, or automatic payment (ACH) post and settle Here’s how you did on your qualifications: No need to worry, though! There’s no penalty for not meeting the qualifications, and you can always try again this qualification cycle to earn your rewards. “Our records show that you did not meet the qualifications for the Kasasa account ending in xxxx in order to receive your rewards last month. They sent me the following email confirming that fact… Then, on December 1st, all I got in interest dividends was 41 measly cents! Obviously, I did not get the 5.11% APY rate. I am soooo disappointed! I kept $10,000 in my balance for the entire month of November.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |